Membership & Benefits
- What are my benefit as a Smart Traveller?
- Do I need the Smart Traveller App to access my membership benefits?
- Will my Smart Traveller membership expire?
- Is there a registration or annual membership fee for Smart Traveller?
- Should i join Smart Traveller before booking or accessing a lounge?
- Are affiliated lounges eligible for Smart Traveller discounts or ST Points?
Points & Rewards
- How do Birthday Reward Points work in Smart Traveller?
- How many points will i earn for my visits to Plaza Premium Lounge?
- When do Smart Traveller (ST) Points expire?
- How do I earn ST Points on Smart Traveller?
- How long does it take for ST Points to be credited to my Smart Traveller account?
- Can I earn ST Points when accessing Plaza Premium Lounge using a credit card?
App & Account Management
- How to update your personal information in the Smart Traveller App?
- How can I access Plaza Premium Group (PPG) or affiliated outlets after linking my bank card to the Smart Traveller app/WeChat Mini App?
- I was a previous member and cannot log in or account suspended. How do I reactive my account?
- How to close or unsubscribe from Smart Traveller Acccount?
- Can I view my transaction history on the Smart Traveller website or app?
- What should I do if my Smart Traveller account is locked after multiple failed login attempts?